Knowledge Base

RightFax technical
field notes.

Documented from real enterprise engagements. Focused on the issues, edge cases, and configuration pitfalls that official documentation rarely surfaces.

Articles

Field notes on common issues

Installation
AV and Security Exclusions Before Installation
Why skipping exclusions breaks service configuration, corrupts registry dependencies, and how to set them correctly before the installer runs.
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Services
Doc Transport Service Not Starting
Common causes including the Brooktrout TCP/UDP protocol toggle, an explicit setting that is easy to miss and will prevent the service from coming up.
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Upgrades
Legacy Server Upgrades: Staging Server Strategy
Very old RightFax versions often cannot upgrade directly to modern releases. How to use intermediate staging servers to step through schema migrations safely.
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Migration
Delta Fax Migration Without Duplicates
Drag-and-drop fax moves create new records and duplicates. The correct approach uses the RightFax admin migration utility for controlled delta passes.
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Operations
Fax Queue Backlogs: Diagnosis and Resolution
Identifying the root cause of accumulating outbound queues, from channel exhaustion and stuck transmissions to Doc Transport and gateway connectivity failures.
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Migration
User Migration Failing: Error -9330 Autoforward
A stale alternate user reference in FaxUtil mailbox notification settings blocks migration with error -9330. Not visible in EFM. Resolution requires clearing the orphaned reference directly in FaxUtil.
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Services
RightFax Channels Not Coming Up
Re-save Brooktrout settings, apply the configuration, and restart Doc Transport when channels stay down after startup. A fast first fix before deeper troubleshooting.
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Operations
Faxes Stuck in Conversion
Shared-service path problems, missing file names, bad source documents, and printer path issues can all freeze conversion. Start with the configuration and the document in the queue.
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Conversion
RightFax Registry Margins
Conversion Engine failures can be caused by malformed registry margin values. Fix the ISOConv IeConfig path, correct the decimal format, and restart the service.
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Conversion
Waiting for Conversion
Auto-printing blocked by a printer out of paper can stall the queue until the output path is restored.
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Conversion
FCS Conversion Fails
Wrong workserver printer drivers or missing PDF module can leave Word attachments stuck in In FCS conversion.
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Transmission
Fax Status Transmission Errors
How to identify, isolate, and fix RightFax transmission errors using FaxUtil status codes, retry states, codec checks, and SIP/T.38 troubleshooting.
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